Privacy Policy

Last updated: August 2026

Mel Lovegrove, The Wellness Coach (“I”, “me”, “my” or “Mel Lovegrove, The Wellness Coach”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how I collect, use and protect your personal information when you visit this website, contact me, or work with me through my wellbeing coaching, workshops, talks or workplace wellbeing services.

1. Who I am

Mel Lovegrove, The Wellness Coach is the data controller responsible for your personal information.

If you have any questions about how your information is used, or would like to exercise your data protection rights, you can contact me at:

Email: mel@thewellness-coach.co.uk
Business name: Mel Lovegrove, The Wellness Coach

2. Information I collect

Depending on how you interact with me, I may collect:

  • Your name and contact details, such as email address and telephone number

  • Information you provide when making an enquiry or booking a service

  • Information relating to your wellbeing, lifestyle, nutrition, sleep, exercise, stress or other health-related matters where you choose to provide it

  • Information provided as part of coaching sessions, wellbeing assessments or questionnaires

  • Payment and booking information

  • Information relating to your use of this website, including IP address, browser type and website activity

  • Any other information you choose to provide when contacting or working with me

I only collect information that is relevant and necessary for the purpose for which it is being used.

3. How I use your information

I may use your personal information to:

  • Respond to enquiries and requests

  • Arrange and manage coaching sessions, workshops and wellbeing services

  • Provide personalised wellbeing support

  • Understand your individual needs and goals

  • Manage bookings, payments and administration

  • Communicate with you about your sessions or services

  • Send marketing communications where you have chosen to receive them

  • Improve my services and website

  • Meet legal, regulatory or accounting requirements

4. Health and wellbeing information

Some information you choose to share with me may relate to your physical or mental health, lifestyle or wellbeing. Health information is considered special category personal data under UK data protection law and is subject to additional protection.

I will only collect and use this information where it is necessary to provide the services you have requested and where I have an appropriate lawful basis and condition for processing it.

Where appropriate, I may ask for your explicit consent before collecting or using health-related information. You can withdraw your consent at any time, although this may affect my ability to provide certain services.

5. Lawful basis for using your information

Depending on the circumstances, I may process your personal information because:

  • It is necessary to provide a service you have requested or to take steps before entering into an agreement with you

  • I have a legitimate interest in managing and developing my business and services

  • I need to comply with a legal or regulatory obligation

  • You have given your consent, for example to receive marketing communications or where required for the processing of health information

I will only use your personal information for purposes that are compatible with the reason it was collected.

6. Who I share your information with

I will not sell or rent your personal information.

I may share information with trusted third-party service providers where this is necessary to run my business, provide services to you or process payments. These may include:

  • Booking and scheduling platforms

  • Payment providers

  • Email marketing or communication platforms

  • Website hosting and technology providers

  • Accountants or professional advisers

  • IT or technical support providers

  • Relevant workplace contacts where you are receiving a workplace wellbeing service and this is necessary and appropriate

I only share information where there is a legitimate reason to do so and take reasonable steps to ensure your information is handled securely.

7. How I protect your information

I take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. How long I keep your information

I only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

When information is no longer required, it will be securely deleted or destroyed.

9. Marketing

If you choose to subscribe to my newsletter or marketing communications, I may use your name and email address to send you updates, wellbeing content, news and information about my services.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting me directly.

10. Cookies and website analytics

This website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the user experience.

Where required, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through your browser settings or the cookie consent tools provided on this website.

11. Your data protection rights

Under UK data protection law, you may have rights including:

  • The right to access the personal information I hold about you

  • The right to ask me to correct inaccurate or incomplete information

  • The right to ask me to delete your personal information in certain circumstances

  • The right to restrict how your information is used in certain circumstances

  • The right to object to certain types of processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where I am relying on consent to process your information

To exercise any of these rights, please contact me at mel@thewellness-coach.co.uk

I may need to ask for information to confirm your identity before responding to a request.

12. Third-party websites

This website may contain links to other websites or services. I am not responsible for the privacy practices or content of third-party websites.

I recommend checking the privacy policy of any website you visit through an external link.

13. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, how I use personal information or changes in data protection legislation.

The latest version will always be published on this website.

14. Complaints

If you have any concerns about how I have handled your personal information, please contact me in the first instance at mel@thewellness-coach.co.uk so that I can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.